Frequently Asked Questions

FAQs

Q: How do I book a Villa?

Follow our straightforward 3 step booking process:

STEP 1: Complete Form 
Tells us exactly what you’d like

STEP 2: Receive Recommendations 
Receive your personalised villa recommendations

STEP 3: Select and Secure
Select your luxury villa and secure your booking

Q: How far in advance should I book my stay?

We advise that you book well in advance – especially if you’re booking during peak and summer seasons.

PEAK 15 December – 10 January 

SUMMER 11 January – 30 April 

WINTER 1 May – 30 September

AUTUMN 1 October – 14 December

Q: Can you arrange transport to/from the airport?

Absolutely. Cape Town International Airport is a 20 minute ride from Cape Town’s CBD and 30 minutes from Clifton, Camps Bay and Constantia. And around 60 minutes to reach Franschhoek and the Winelands.

Q: Is housekeeping included?

Yes, housekeeping is provided Monday to Friday, inclusive in the rate.

The housekeeping hours can be arranged prior to your arrival.

Q: Can you assist with additional services during my stay?

We will gladly assist with additional services during your stay, kindly discuss your transportation and accommodation needs when booking. We also offer concierge services for all your luxury needs during your stay.

Q: What is a concierge?

Much like a hotel concierge, our service offers you excellent advice in advance on what is available in the area and additional services available to you based on your personal tastes and requirements.

Q: Are your properties child friendly?

Many of the properties we represent have child safety concerns for guests with young children; such as balconies, split level terraces with steep drops and unfenced pools. Kindly let us know about your child care concerns prior to booking.

Q: Can I host an event at the property during my stay?

No. Most of our properties are only for accommodation purposes. However, if you do want to host an event, e.g., birthday or celebration, this can be discussed prior to booking.

Q: What are your check in/out times?

Standard check in/ out times apply to all our villas.

Check in: 14h00

Check out: 10h00

We’ll gladly try to accommodate outside of these standard times, this is subject to availability and possible additional charges.

Q: When booking a villa, what are the payment terms?

We generally require a deposit (50% of your total booking fee) to secure your villa. The remaining balance should be settled six weeks before your arrival date.

Q: Are there any additional costs I should be aware of?

All our villas require a refundable breakage deposit to be paid 7 days prior to arrival.

Q: How do I pay?

We accept EFT, Visa and Mastercard

Q: Can I cancel my booking?

Should you need to cancel your reservation the following cancellation policy is applied with regards to your total booking fee:

  1. Any booking cancelled more than three months prior to arrival date pays a 10% fee.
  2. Bookings cancelled between 90 and 60 days of arrival date pay a 25% cancellation fee.
  3. Bookings cancelled between 60 and 30 days of arrival date pay a 50% cancellation fee.
  4. Bookings cancelled less than 30 days from the arrival date pay a 100% cancellation fee.

 

Q: Where is the best place to stay in Cape Town?

Table Mountain bisects the city of Cape Town, with the City Bowl on one side and the Atlantic Seaboard on the other. Moving more inland you will find the Southern and Northern Suburbs, and about 80 kms from the City Bowl you’ll enter the Cape Winelands

The City Bowl includes Cape Town’s Central Business District (CBD), V&A Waterfront, De Waterkant, Oranjezicht etc – besides the multitude of restaurants, galleries, wine bars and bistros, these areas offer luxury apartments and are best suited for travellers who prefer to be immersed in the city.

For those who are looking for room to breathe and sea views we highly recommend the Atlantic Seaboard. Nestled between Table Mountain and the Atlantic Ocean lies Cape Town’s best beaches and real estate. Where we offer luxury villa options in Camps Bay, Clifton, Llandudno, Bantry Bay and Hout Bay.

The Southern Suburbs have many well-established, affluent neighbourhoods including Constantia and Bishops Court. This area is largely residential, but just outside central Cape Town. We offer stately private villas with beautifully kept grounds that are family-friendly and ideal for large families wanting to escape to the European winters.

The Cape Winelands are also perfect for large families and those seeking wine, culture and top cuisine. We recommend Stellenbosch and Franschhoek where you can relax among South Africa’s top wineries, in our stunning country villas.

Message Us

Feel free to contact us directly on info@villaconcepts.com

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